Terms and Conditions

Disclaimer

Wimbledon Wine Cellar has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Wimbledon Wine Cellar takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.

Wimbledon Wine Cellar shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

Wimbledon Wine Cellar assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Wimbledon Wine Cellar will not be responsible, or liable, for the content of any other websites on the Internet which you may visit from its site.

Purchasing

All products are offered subject to availability and remain the property of Wimbledon Wine Cellar until payment is received in full. All goods are offered subject to availability, errors and omissions excepted. Goods are offered sale or return only by specific arrangement.

We shall retain title to all goods sold by us until all the sums due from you in respect of any order have been paid. Any bank charges raised by the paying bank are payable by the customer and if incurred will be reinvoiced for immediate payment.

We shall not be liable for any delay or failure to meet our obligations occasioned by circumstances beyond our reasonable control. 

None of these terms affect your consumer rights.

Right to cancel

We want you to be totally satisfied with every purchase you make from Wimbledon Wine Cellar.

If you are a consumer and order anything from us you have statutory rights in the United Kingdom to cancel the order and return any goods ordered in exchange for a refund, provided said goods are in the same condition as supplied. This statutory right of cancellation starts on the date that you submit your order and expires within seven working days, beginning on the day after the day on which you receive the goods.

Notification of intent to return/cancel goods must be received within 7 working days from customer's acceptance of delivery and also returned within 7 days of delivery. You are responsible for ensuring that the goods are received by us and are not damaged in transit. Goods should therefore be securely packaged. We recommend that you return items using recorded delivery for your protection. You are responsible for returning items to us - and covering costs thereof - unless items were incorrectly delivered through our fault.  

Notification must be made in writing - by post or email. See the footer below for our contact details, or use the contact form on this site.

Wine prices and availability

Unless marked otherwise, all listed prices include VAT. Unless marked otherwise, listed prices of wine imported to the UK include all shipping costs to the UK and duty. Prices do not include the cost of delivery to the customer, which will be calculated and displayed in the process of placing an order.

The online shop search function is intended to only show products that are currently in stock and available for despatch. On rare occasions a product may appear as available on the website but is not available (e.g. we may have just sold the last bottles but the system has not updated yet). In this unlikely event we will contact you to let you know when the product will next be in stock and/or recommend a similar alternative. You will also have the option of a full refund through SagePay.

Please note special terms may apply to sales of wine En Primeur - you will be notified of these special terms before placing your order.

Events

Places at Wimbledon Wine Cellar wine tasting events can be booked through our online shop. The event price is listed on each event page next to the event description. While we make every effort to ensure that availability information is accurate, on rare occasions an event may sell out but be listed as having availability (e.g. we may have just sold the last ticket but the system has not updated yet). In this unlikely event we will contact you and offer you your choice of a place of similar value on an upcoming event or a full refund.

In order to confirm your place(s) at our event, payment must be received from you in full. This charge is non-refundable within 72 hours of the event taking place.

Tickets are not despatched for our events.

Quality of Wines

At Wimbledon Wine Cellar, we make every possible effort to ensure the provenance and condition of the wines we sell.

To this end - and unlike many other merchants - we offer only wines with impeccable provenance, which have been sourced direct from the producer. We never buy wines at auction and we don't typically buy wines from members of the public.

Nevertheless, despite all possible efforts, a small percentage of wines may develop a fault due to cork taint or oxidation. 

In the event of you discovering a problem with one of the wines you purchase from our website, please notify us and we will be happy to arrange a refund or (when possible) a replacement.

However, in the case of older vintages of our fine wines, purchased in our store, clients will understand that there is a risk inherent in buying old bottles of wine - and we're, therefore, unable to offer the same guarantee. Faulty wines falling into this category may be refunded or replaced at our discretion.

Privacy Policy

When you register your details on this website or make a purchase, we collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to Wimbledon Wine Cellar maintaining, recording, holding and using personal data we collect about you.

This information may be used by Wimbledon Wine Cellar to send you offers which we feel will be of particular interest to you. In addition Wimbledon Wine Cellar may use information about you to make offers based on your wine preferences. Wimbledon Wine Cellar will not pass on your personal information to any third parties.

All credit card transactions processed from this site use industry standard encryption and we do not retain or store your credit card details.